At Klassichic LTD, we are committed to providing a reliable and efficient delivery service. This Shipping Policy explains how we process, dispatch and deliver orders placed through https://klassichic.co.uk.
Klassichic LTD is a company registered in England and Wales under Company Registration Number 13059383.
We currently only ship within the United Kingdom.
1. ORDER PROCESSING & DISPATCH
We aim to process and dispatch orders as quickly as possible during our normal business hours.
Orders are processed on working days (Monday to Friday), excluding UK bank holidays.
Where same-day dispatch is available, this will depend on factors such as the time your order is placed, payment authorisation, stock availability and our applicable order cut-off time.
Orders placed after the relevant cut-off time, at weekends or on UK bank holidays will normally be processed on the next working day.
During particularly busy periods or circumstances outside our reasonable control, processing or dispatch may take longer than usual.
2. DELIVERY OPTIONS
The delivery options currently available may include:
3–5 Working Days Delivery: £4.20
2–3 Working Days Fully Trackable: £5.15
Next Working Day Delivery: £12.75
Available shipping options and applicable charges will be displayed or updated during checkout.
Delivery services may vary depending on factors such as your delivery address, parcel size, parcel weight and courier availability.
3. DELIVERY TIMEFRAMES
Delivery timeframes are provided in working days, which generally means Monday to Friday, excluding UK bank holidays.
The delivery timeframe applicable to your order will depend on the delivery option selected at checkout.
Delivery estimates are not guaranteed unless expressly stated otherwise. Delays may occasionally occur because of circumstances outside our reasonable control, including courier disruption, severe weather, high parcel volumes or other operational issues.
Once your order has been dispatched, tracking information may provide a more up-to-date estimated delivery date.
4. TRACKING YOUR ORDER
Where tracking is available for your selected delivery service, tracking details will be provided after your order has been dispatched.
Please allow some time after dispatch for the courier’s tracking system to register your parcel and display its first update.
Tracking information may sometimes show a different estimated delivery date from the original delivery timeframe displayed on our website. This is because the courier may update its estimate once your parcel has entered its delivery network.
For the latest delivery information, please refer to the tracking information provided by the courier.
5. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please check your delivery information carefully before completing your purchase.
If you notice an error in your delivery address, please contact us as soon as possible at klassichicltd@gmail.com.
We will make reasonable efforts to amend the address if your order has not yet been dispatched. However, once an order has been processed or handed to the courier, we may be unable to change the delivery address.
6. UNDELIVERABLE & RETURNED PARCELS
A parcel may be returned to us if the courier is unable to complete delivery. This may occur because of an incorrect or incomplete address, unsuccessful delivery attempts, failure to collect the parcel or another delivery issue.
If your parcel is returned to us, please contact us so that we can advise you of the available options.
Where a parcel is returned because incorrect or incomplete delivery information was supplied by the customer, additional delivery charges may apply if you ask us to send the order again.
Any refund due will be handled in accordance with our Refund & Returns Policy and your applicable statutory rights.
7. LOST OR MISSING PARCELS
If your parcel has not arrived within the expected delivery timeframe, please check your tracking information for the latest update.
If you believe your parcel has been lost, please contact us at klassichicltd@gmail.com with your order number and tracking information so that we can assist you and, where appropriate, raise an enquiry with the courier.
If tracking shows that your parcel has been delivered but you cannot locate it, please check:
around your property and any designated safe place;
with other members of your household;
with neighbours, where appropriate; and
any delivery photograph, card or other information provided by the courier.
If you still cannot locate your parcel, please contact us so that we can investigate the matter with the courier where appropriate.
Nothing in this policy limits your statutory consumer rights regarding the delivery of goods.
8. DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, faulty or you receive an incorrect product, please contact us as soon as reasonably possible at klassichicltd@gmail.com.
Please provide your order number, details of the problem and, where reasonably possible, photographs showing the product, damage and/or packaging.
We will assess the issue and provide an appropriate remedy in accordance with our Refund & Returns Policy and your statutory rights.
9. OUT-OF-STOCK PRODUCTS
We aim to keep the stock information displayed on our website as accurate as reasonably possible.
Occasionally, a product may become unavailable after an order has been placed due to a stock discrepancy or other circumstances.
If an item in your order is unavailable, we will contact you and advise you of the available options. Depending on the circumstances, this may include waiting for the product to become available, dispatching available products separately where appropriate, offering an alternative where agreed, or providing a refund for the unavailable product.
We will not substitute a product without your agreement.
10. UK DELIVERY ONLY
Klassichic LTD currently only delivers within the United Kingdom.
We do not currently offer international shipping. Therefore, customers placing orders through our website will not ordinarily be required to pay international import duties in connection with delivery from us.
Available UK delivery destinations will be determined during checkout.
11. RETURNS
Our standard returns policy allows eligible products to be returned within 30 days of delivery, subject to the conditions and exclusions set out in our Refund & Returns Policy.
Your statutory rights, including applicable rights to cancel an online purchase and rights concerning faulty, damaged or incorrectly supplied goods, are not affected by this Shipping Policy.
For complete information about returns, refunds and exchanges, please refer to our Refund & Returns Policy.
12. DELAYS OUTSIDE OUR CONTROL
Although we aim to ensure orders arrive within the estimated delivery timeframe, circumstances outside our reasonable control may occasionally cause delays.
These may include:
severe weather;
courier network disruption;
transport disruption;
unusually high parcel volumes;
UK bank holidays;
industrial action; or
other events outside our reasonable control.
Where we become aware of a significant issue affecting your order, we will take reasonable steps to keep you informed where appropriate.
Nothing in this section affects any rights you may have under applicable UK consumer law.
13. ACCEPTANCE OF THIS SHIPPING POLICY
By placing an order through our website, you acknowledge that you have had the opportunity to review this Shipping Policy.
This Shipping Policy should be read together with our Legal Terms, Refund & Returns Policy and Privacy Notice.
Nothing in this Shipping Policy excludes or restricts any statutory rights that cannot legally be excluded or restricted.
14. CONTACT US
If you have any questions about shipping, dispatch, tracking or delivery, please contact us:
Klassichic LTD
Company Registration Number: 13059383
Registered Office: 268 Mitcham Road, Croydon, Surrey, CR0 3JN, England
Telephone: 07949 594196
Email: klassichicltd@gmail.com
Website: https://klassichic.co.uk
Please include your order number when contacting us about an existing order so that we can assist you as quickly as possible.