At Klassichic LTD, we want you to be satisfied with your purchase. This Refund & Returns Policy explains how returns, refunds, exchanges and issues with faulty or incorrect products are handled.
Klassichic LTD is a company registered in England and Wales under Company Registration Number 13059383.
Registered Office:
Klassichic LTD
268 Mitcham Road
Croydon
Surrey
CR0 3JN
England
Email: klassichicltd@gmail.com
Telephone: 07949 594196
Website: https://klassichic.co.uk
Nothing in this policy affects your statutory rights under UK consumer law.
1. RETURNS
Our returns policy allows eligible products to be returned within 30 days of delivery.
To be eligible for a return under our standard returns policy, the product should:
- be unused;
- be in the same condition in which you received it;
- include its original packaging, where applicable; and
- be accompanied by a receipt, order confirmation or other proof of purchase.
Certain products may not be eligible for return where an exemption applies under UK consumer law, including certain sealed goods that are not suitable for return for health protection or hygiene reasons once they have been unsealed.
This does not affect your rights if a product is faulty, damaged, not as described or otherwise does not conform to your statutory rights.
2. YOUR RIGHT TO CANCEL AN ONLINE ORDER
If you are a consumer purchasing online, you will generally have a legal right to cancel your order within 14 days after receiving the goods, subject to certain exceptions.
If you wish to exercise your legal right to cancel, please contact us at klassichicltd@gmail.com within the applicable cancellation period.
After notifying us that you wish to cancel, you will generally have a further 14 days to return the goods.
Some products may be excluded from the statutory right to cancel, including certain sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken.
Your statutory cancellation rights are separate from our 30-day returns policy.
3. NON-RETURNABLE ITEMS
We may be unable to accept a return under our standard 30-day returns policy where:
- the product has been used;
- the product is not in its original condition;
- the product has been damaged after delivery;
- parts or accessories are missing for reasons not caused by us;
- applicable hygiene or health-protection seals have been broken; or
- the return is requested outside our 30-day returns period.
These restrictions do not limit your statutory rights where goods are faulty, damaged, not as described or otherwise fail to meet the requirements of UK consumer law.
If you are unsure whether your product can be returned, please contact us before sending it back.
4. REFUNDS
Once we receive your returned product, we will inspect it and notify you that your return has been received.
We will then confirm whether your refund has been approved under this policy or explain if there is an issue with the return.
Where a refund is due, it will normally be issued to your original payment method.
After we issue your refund, your bank or payment provider may require additional time to process the payment and display it in your account.
Where you exercise your statutory right to cancel an online order, refunds will be processed within the timeframes required by applicable UK consumer law.
5. SALE AND DISCOUNTED ITEMS
Sale and discounted products may be returned where they qualify under our returns policy.
Products purchased in a sale, promotion or with a discount still benefit from your statutory consumer rights.
If a sale product is faulty, damaged, not as described or otherwise fails to meet the requirements of UK consumer law, your statutory remedies are not affected simply because the product was purchased at a reduced price.
6. EXCHANGES
We may offer a replacement or exchange where a product is faulty, damaged or incorrect, subject to availability and your applicable statutory rights.
If you have received a faulty, damaged or incorrect product, please contact:
Please provide your order details and information about the issue so that we can advise you on the next steps.
Where an agreed replacement is available, we will provide further instructions.
7. FAULTY, DAMAGED OR INCORRECT GOODS
If you receive an item that is faulty, damaged, incorrect or not as described, please contact us as soon as reasonably possible.
We may ask you to provide information reasonably necessary to assess the problem, which may include:
- your order number or proof of purchase;
- a description of the fault, damage, missing part or incorrect product;
- photographs or video showing the issue, where reasonably possible; and
- photographs of the packaging where relevant.
Depending on the circumstances and your rights under UK consumer law, an appropriate remedy may include a refund, repair or replacement.
Providing photographs or other evidence may allow us to resolve an issue without unnecessarily requiring you to return the product.
Nothing in this section limits your statutory rights, including applicable rights concerning faulty goods under the Consumer Rights Act 2015.
8. RETURNING YOUR PRODUCT
Unless we provide different instructions, returns should be sent to:
Klassichic LTD
268 Mitcham Road
Croydon
Surrey
CR0 3JN
United Kingdom
We recommend contacting us at klassichicltd@gmail.com before returning a product so that we can provide the appropriate return instructions.
Please ensure that returned products are packaged securely.
9. RETURN SHIPPING COSTS
For a standard return where the product is not faulty, damaged or incorrect, you will generally be responsible for the cost of returning the product to us, unless we agree otherwise or applicable law requires otherwise.
Where you exercise your statutory right to cancel an online order, responsibility for return costs will be determined in accordance with the information provided to you and applicable UK consumer law.
If the product is faulty, damaged, incorrect or not as described, we will deal with reasonable return costs in accordance with your statutory rights.
Original delivery charges will be refunded where required by applicable law.
10. TRACKING YOUR RETURN
We recommend obtaining proof of postage when returning a product.
For higher-value products, you may wish to use a tracked delivery service and appropriate postal insurance.
Please retain your proof of postage until your return has been received and your refund or exchange has been completed.
We cannot accept responsibility for a return that is lost in transit where the return remains your responsibility, except where applicable law provides otherwise.
11. REFUND PROCESSING TIMES
Once an approved refund has been issued by Klassichic LTD, it will be returned to the original payment method wherever possible.
The time taken for the funds to appear in your account may depend on your bank, card issuer or payment provider.
Where Stripe processed your original payment, the refund may also be processed through Stripe to the original payment method.
12. CONTACT US
If you have any questions about a return, refund, exchange, faulty product or this policy, please contact us:
Klassichic LTD
Company Registration Number: 13059383
Registered Office: 268 Mitcham Road, Croydon, Surrey, CR0 3JN, England
Telephone: 07949 594196
Email: klassichicltd@gmail.com
Website: https://klassichic.co.uk
Please include your order number and details of your enquiry when contacting us so that we can assist you as quickly as possible.