Tracking information may sometimes show a different estimated delivery date from the timeframe displayed on our website. This is because delivery estimates are provided by the courier and may be updated once your parcel has been dispatched and scanned into their network.

Factors such as dispatch times, courier collection cut-off times, weekends, bank holidays and unexpected delays may affect the estimated delivery date.

For the most up-to-date information regarding your delivery, please refer to the tracking information provided by the courier.

Your estimated delivery time will depend on the shipping option selected at checkout:

• 3–5 Working Days Delivery
• 2–3 Working Days Fully Trackable
• Next Working Day Delivery

 Delivery times are estimates and are calculated in working days. Weekends and bank holidays are not included.

 Once your order has been dispatched, you can use the tracking information provided for the latest updates on your delivery.

Working days are Monday to Friday, excluding weekends and UK bank holidays.

 When we provide a delivery estimate in working days, Saturdays, Sundays and bank holidays are not counted. For example, if an order has a 3–5 working day delivery timeframe, only eligible weekdays will count towards the estimated delivery time.

 Please note that delivery times are estimates and may occasionally be affected by courier delays or other circumstances outside of our control.

Once your order has been delivered, your tracking information will usually be updated by the courier to confirm the delivery.

 Depending on the courier, the tracking may also provide additional delivery details, such as the delivery time, location, or proof of delivery.

 If your tracking shows that your order has been delivered but you cannot locate your package, please check around your property, with other members of your household, or with a neighbour before contacting us for assistance.

No, we currently only ship within the United Kingdom (UK) and do not offer international delivery.

 Orders can only be delivered to eligible UK addresses. If an international delivery address is entered at checkout, you will not be able to complete the delivery process.

 We apologise for any inconvenience this may cause.

Tracking information may not update immediately after your order has been dispatched. Please allow some time for the courier to scan your package and update their tracking system.

 There may also be periods where the tracking does not change while your package is travelling between courier facilities.

 Please allow 24–48 hours for your tracking information to update. If there are still no updates after this time, please contact us and we will be happy to assist you.

We accept eligible returns within 30 days of delivery. Items should be unused, in their original condition and, where applicable, in their original packaging.

 Certain products may be excluded from returns for hygiene or health protection reasons. This does not affect your statutory rights if an item is faulty, damaged or not as described.

Please contact us at klassichicltd@gmail.com with your order number and details of the item you wish to return. We will provide you with the appropriate return instructions.

 Please ensure your item is securely packaged and obtain proof of postage when sending your return.

We may offer an exchange or replacement if your item is faulty, damaged or incorrect, subject to availability.

 Please contact us at klassichicltd@gmail.com with your order number and details of the issue, and we will be happy to assist you.

Yes, Klassichic LTD may offer discount codes and special promotions from time to time. Any applicable terms or conditions will be provided with the offer.

Enter your discount code in the promotional code box at checkout before completing your purchase. Once applied successfully, the discount will be reflected in your order total.

 Please check that the code has been entered correctly and is still valid. Some discount codes may have an expiry date, minimum spend or product exclusions. If you’re still having trouble, please contact us for assistance.