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Refund and Returns Policy

  • Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale Items

  • Only regular priced items may be refunded. Sale items cannot be refunded.
  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at klassichicltd@gmail.com and send your item to: Klassichic Ltd 268 Mitcham Road Croydon Surrey CR0 3JN UK

Defective Goods

In certain cases, such as defective, damaged or wrong goods, you may be required to provide evidence of the issue, such as a photo or video, or to return the item to receive a refund.
You must contact our company at klassichicltd@gmail.com within 14 days upon purchase and provide detailed information, such as:

  • Proof of purchase
  • Information about the defect, failure or missing part of the item
  • Defect evidence (e.g. a photo or video of the item, a photo of the defective area (if it is possible to take a photo), a photo of the packaging, other).

    When submitting a complaint, You must indicate how You wish the claim to be resolved:
  • To replace the defective goods with quality items
  • To return your product, you should mail your product to: Klassichic Ltd 268 Mitcham Road Croydon Surrey CR0 3JN UK
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.
f you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at klassichicltd@gmail.com for questions related to refunds and returns.