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Privacy Policy

PRIVACY NOTICE

This Privacy Notice explains how Klassichic LTD (“Klassichic”, “we”, “us” or “our”) collects, uses, stores, shares and protects your personal information when you visit our website, purchase products from us, contact us or otherwise use our services.

Klassichic LTD is a company registered in England and Wales under Company Registration Number 13059383.

Registered Office:
Klassichic LTD
268 Mitcham Road
Croydon
Surrey
CR0 3JN
England

Website: https://klassichic.co.uk
Email: klassichicltd@gmail.com
Telephone: 07949 594196

1. WHO WE ARE

Klassichic LTD operates https://klassichic.co.uk, an online store through which we sell beauty, cosmetics and personal care products to customers within the United Kingdom.

Our website is operated using WordPress, and we use Stripe to process payments made through our website.

For the purposes of applicable UK data protection law, Klassichic LTD is responsible for personal information where we determine how and why that information is processed.

This Privacy Notice applies when you:

  • visit or browse our website;
  • purchase products from us;
  • place an order through our website;
  • make a payment;
  • create or use an account, where available;
  • contact us about an order or product;
  • request a return or refund;
  • contact our customer service team;
  • subscribe to marketing communications, where available; or
  • otherwise interact with our website or services.

2. WHAT PERSONAL INFORMATION DO WE COLLECT?

Information You Provide to Us

When you place an order, contact us or otherwise use our services, we may collect information that you provide directly to us, including:

  • your name;
  • billing address;
  • delivery address;
  • email address;
  • telephone number;
  • order and purchase information;
  • account information, where applicable;
  • correspondence and communications with us; and
  • information relating to returns, refunds, complaints or customer service enquiries.

We only collect personal information that is reasonably necessary for the purposes for which it is processed.

Technical Information

When you use our website, certain technical information may be collected automatically by our website, hosting provider, payment provider or other service providers.

This may include your IP address, browser and device information, website activity, and information collected through cookies or similar technologies.

This information may be used where necessary to operate and secure our website, process payments, prevent fraud, maintain website functionality and understand how our services are used.

For further information about cookies, please see our Cookie Notice.

3. HOW DO WE COLLECT YOUR INFORMATION?

We may collect personal information directly from you when you:

  • place an order;
  • provide billing or delivery information;
  • make a payment;
  • create an account, where available;
  • contact us;
  • submit an online form;
  • request a return or refund; or
  • otherwise provide information through our website.

Certain technical information may also be collected automatically when you visit or interact with our website.

We may receive relevant information from service providers involved in providing our services, such as Stripe, couriers, website providers and other service providers.

4. HOW DO WE USE YOUR PERSONAL INFORMATION?

We may use your personal information to:

  • process and manage your orders;
  • process payments;
  • prepare and dispatch your products;
  • arrange delivery;
  • provide order and delivery updates;
  • process cancellations, returns and refunds;
  • communicate with you about your order;
  • respond to enquiries and complaints;
  • provide customer support;
  • administer customer accounts, where applicable;
  • operate, maintain and secure our website;
  • prevent and detect fraud, misuse and security incidents;
  • maintain appropriate business, accounting and transaction records;
  • comply with legal, tax and regulatory obligations;
  • improve our website, products, services and customer experience; and
  • send marketing communications where we have an appropriate lawful basis to do so.

We will only process personal information where we have an appropriate lawful basis under applicable UK data protection law.

Depending on the circumstances, this may include:

  • Contract – where processing is necessary to fulfil your order or another contract with you;
  • Legal obligation – where we need to process information to comply with the law;
  • Legitimate interests – where processing is necessary for our legitimate business interests and those interests are not overridden by your rights; or
  • Consent – where you have given us permission to process your information for a particular purpose.

5. ONLINE ORDERS AND DELIVERY

When you place an order through our website, we collect the information necessary to process and fulfil your purchase.

This may include your name, contact information, billing address, delivery address, products ordered and relevant transaction information.

We use this information to:

  • confirm your order;
  • process your purchase;
  • prepare and dispatch your products;
  • arrange delivery;
  • provide tracking or delivery information where available;
  • communicate with you regarding your order; and
  • handle cancellations, returns, refunds or other after-sales enquiries.

Where necessary, we may provide relevant information, such as your name, delivery address and contact details, to the courier or delivery provider responsible for delivering your order.

Klassichic LTD currently delivers orders within the United Kingdom only.

6. PAYMENT PROCESSING WITH STRIPE

We use Stripe to process payments made through our website.

When you make a payment, certain personal and payment information may be provided directly to Stripe so that your transaction can be processed securely.

Depending on the transaction, Stripe may process information such as:

  • your name;
  • billing information;
  • payment method information;
  • transaction information;
  • IP address;
  • device information; and
  • information required for security and fraud prevention.

Klassichic LTD does not ordinarily receive or store your complete payment card details when those details are processed directly by Stripe.

We may receive information from Stripe confirming the status of your payment and other information necessary to administer your order, payment, refund or transaction.

Stripe processes personal information in accordance with its own privacy practices and applicable data protection requirements.

7. WORDPRESS AND WEBSITE SERVICES

Our website is operated using WordPress.

WordPress and the hosting services, plugins and other technologies used with our website may process certain technical information necessary to operate, maintain and secure the website.

Depending on the features used, this may include information such as IP addresses, browser and device information, account or login information, information submitted through website forms, security information and cookies.

8. COOKIES

In short: We may use cookies and similar technologies to operate our website, provide shopping functionality, maintain security and remember your preferences.

Cookies are small files that may be stored on your device when you visit a website.

Our website may use cookies for purposes including:

  • essential website functionality;
  • shopping and checkout functionality;
  • maintaining sessions;
  • remembering preferences;
  • security and fraud prevention;
  • payment functionality; and
  • analytics, where applicable.

Some cookies may be necessary for our website to function correctly.

Where required by law, we will ask for your consent before using non-essential cookies.

You can manage your cookie preferences through the options provided on our website and through your browser settings.

For further information, please see our Cookie Notice.

9. WHO DO WE SHARE YOUR INFORMATION WITH?

We may share personal information with trusted third parties where reasonably necessary to operate our business, provide our services, fulfil your orders or comply with the law.

These may include:

  • Stripe, for payment processing;
  • delivery companies and couriers;
  • website hosting and technical service providers;
  • WordPress-related services and plugins, where applicable;
  • IT and security providers;
  • professional advisers, such as accountants or legal advisers;
  • fraud prevention providers; and
  • government authorities, regulators, courts or law-enforcement authorities where required by law.

We only provide information that is reasonably necessary for the relevant purpose.

We do not sell your personal information.

10. HOW DO WE KEEP YOUR INFORMATION SAFE?

In short: We use reasonable technical and organisational security measures designed to protect your personal information.

We take appropriate measures intended to protect personal information against accidental or unlawful loss, misuse, alteration, disclosure or unauthorised access.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

Although we take reasonable steps to protect your personal information, you should also take appropriate precautions when using online services, including protecting your passwords and using secure devices and networks.

If we become aware of a personal data breach, we will take appropriate action in accordance with applicable data protection law.

11. HOW LONG DO WE RETAIN YOUR INFORMATION?

In short: We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer period is required or permitted by law.

How long we retain information will depend on factors including:

  • why the information was collected;
  • whether it remains necessary to provide our services;
  • legal and regulatory requirements;
  • tax and accounting requirements;
  • fraud prevention;
  • resolving complaints or disputes; and
  • establishing, exercising or defending legal claims.

When we no longer have an appropriate reason to retain personal information, we will securely delete or anonymise it.

Where immediate deletion is not technically possible, such as where information remains within secure backup systems, we will appropriately protect the information until deletion is possible in accordance with our normal processes.

12. WHAT RIGHTS DO YOU HAVE OVER YOUR PERSONAL INFORMATION?

Under UK data protection law, you may have certain rights regarding your personal information.

Depending on the circumstances, these may include the right to:

  • access personal information we hold about you;
  • correct inaccurate or incomplete personal information;
  • request the deletion of your personal information in certain circumstances;
  • request the restriction of processing in certain circumstances;
  • object to certain processing of your personal information;
  • request the transfer of certain personal information to you or another organisation where applicable; and
  • withdraw your consent where we rely on consent.

These rights are subject to applicable legal requirements and exemptions and may not apply in every circumstance.

If you wish to exercise any of these rights, please contact us using the details provided at the end of this Privacy Notice.

We may need to verify your identity before fulfilling a request in order to protect your personal information.

13. WITHDRAWING YOUR CONSENT

Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time.

You can withdraw your consent by contacting us or by changing your preferences through the relevant feature of our website, where available.

Withdrawing consent does not affect the lawfulness of processing carried out before your consent was withdrawn.

It also does not prevent us from continuing to process information where another lawful basis allows or requires us to do so.

14. MARKETING COMMUNICATIONS

Where applicable, we may send you information about our products, promotions or services where you have consented to receive such communications or where another lawful basis permits us to do so.

You can ask us to stop sending marketing communications at any time by using the unsubscribe option contained in the communication, where available, or by contacting us directly.

Even if you opt out of marketing communications, we may still send essential non-marketing communications relating to your orders, payments, deliveries, account or enquiries.

15. CHILDREN’S PRIVACY

Our services are intended for individuals aged 18 years or over.

We do not knowingly seek to collect personal information from children through our services.

If we become aware that we have collected personal information from a child in circumstances where we should not have done so, we will take appropriate steps in accordance with applicable law.

16. THIRD-PARTY LINKS

Our website may contain links to websites, applications or services operated by third parties.

We do not control those third-party services and are not responsible for their privacy practices, security or content.

We encourage you to review the privacy information provided by third-party websites or services before providing personal information to them.

17. INTERNATIONAL DATA TRANSFERS

Some of the technology, payment, website or other service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection requirements and that appropriate safeguards are used where required.

18. CHANGES TO THIS PRIVACY NOTICE

We may update this Privacy Notice from time to time to reflect changes to our website, services, business practices or legal and regulatory requirements.

When changes are made, the revised Privacy Notice will be published on our website.

We encourage you to review this Privacy Notice periodically.

19. YOUR RIGHT TO COMPLAIN

If you have concerns about how we collect, use or protect your personal information, please contact us so that we have an opportunity to address your concerns.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Your right to contact the ICO is not affected by whether you have contacted us first.

20. HOW CAN YOU CONTACT US ABOUT THIS PRIVACY NOTICE?

If you have questions about this Privacy Notice, wish to exercise your data protection rights or have concerns about how we handle your personal information, please contact us:

Klassichic LTD
Company Registration Number: 13059383
Registered Office: 268 Mitcham Road, Croydon, Surrey, CR0 3JN, England
Telephone: 07949 594196
Email: klassichicltd@gmail.com
Website: https://klassichic.co.uk

We will aim to respond to privacy enquiries and requests within the timeframes required by applicable data protection law.